With most of our team owning their own investment properties, we understand the ownership perspective first hand and manage as such. With over 75 years of combined experience, you can be confident that your properties are in good hands. You don't need to take our word for it, listen to our owners:
“Life as a landlord has been fantastic since I hired Accolade as my property manager.„
~ T. Patricelli
“As a real estate investor, I want the benefit of residual income without having to live through a trial-by-fire education on tenant management. Accolade impressed me at our first meeting. They have the hands-on property management expertise that I needed.„
~ D. Cooper
“Taking care of an investment property means looking out for all the details both big and small that if not addressed become big headaches and a landlord's nightmare. The Accolade Property Management team know this well and keep our duplex's, triplex and single family residence running smoothly. We highly commend the team and look forward to a very long relationship. Being said, we can say no more other than giving a well deserved ACCOLADE for their dedication thereby giving Janet and I trouble free investing in Ellensburg.„
~ D. J. Koch
Real Estate Listings & Sales
Representing Both Buyers and Sellers
Residential Property Management
Our services are customized to meet your needs. Whether you want us to "do it all" or simply just provide lease documents, we can help you!
Comprehensive Property Management
Commercial Property Management
Leasing, Rent Collections & Comprehensive Management of Commercial Properties
Multi-Family Property Management
Property Acquisition Management
New Development Transition
Service to Residents
Service to Owners
Physical and Fiscal Management Under Direction of the Board
Accounting Accounts Payable Financial Statements Budget Preparation/Tracking Account Management Monthly, Quarterly and Annual Reporting
Maintaining Non Profit Status
Management of Grounds and Buildings under direction of the board
Maintain Curb Appeal
Service to Homeowners
Regular Office Hours
Direct Communication via Office Phone, Cell Phone & Email
Assisting board with annual meeting & adherence to CCR’s
Customized management for each individual community
Our Technology Advantage
We invest in advanced technology systems so we can provide you with the best service and manage your properties efficiently and effectively. We have chosen property management and accounting software called AppFolio Property Manager. Some of the benefits that we are able to pass on to you:
We can respond faster and provide better service to both owners and tenants.
We can securely access information about all properties at any time and from anywhere. Sensitive data is securely housed in a state-of-art data center, and backed up regularly and automatically.
Monthly statements can be delivered to your email inbox, saving time and paper.
The statements are easy to read and provide you with a quick snapshot of your property details for the past month.
We address property maintenance issues faster.
We can create electronic work orders and communicate with vendors so we quickly solve issues.
You will be paid faster and more securely.
We are able to use electronic payments (ACH) to deposit funds directly into your bank account.
We can more effectively market your properties to fill vacancies sooner.
We can quickly and professionally advertise your properties on our Web site, Craigslist, and other Web sites.
Owner Statements Available Online
Did you know that you can now access your owner statements online?
- Concise statements covering the performance of your property for the previous month
- All data on your property is stored in a state-of-the-art data center
- Access information about your property 24/7
- Access information about your property from anywhere with an internet connection
How it works:
In order to keep your financials secure, we use a state of the art portal system which communicates with your email.
Each time you wish to view your reports, you must visit the portal and enter in your email address. You will be emailed a single-use link where you can view your statements. This link does not have a time limit, however, it will only work once.
Frequently Asked Questions
What is the best way to reach your office?
You are always welcome to call 509-933-2600, but we love email too! Please email firstname.lastname@example.org so that the right team member can get back to you promptly!
Who will I be working with at Accolade?
We operate as a team, each playing a specific role in the management of your property. Depending on what your need is, the corresponding team member will get back in touch with you!
What are Accolade's office hours?
Typically, our office is open Monday through Friday from 9:00-3:00 or by appointment.
Our office hours fluctuate some based on the time of year; however, just because we aren't in the office doesn't mean that we aren't working. We intentionally close the office periodically to make sure that we have time to be out in the field at the properties we manage, checking in on tenants & building relationships with the vendors that serve us! We also value education and attend trainings as a team to continue to improve our services.
When should I expect to receive my owner distribution each month?
Your financial statements and owner distribution will be deposited into your account on or before the 15th of the month. Depending on holiday's, banking hours and tenants prompt payment; this date could vary by a few days.
How do I know that my direct deposit is set up correctly?
We will be sending you a $1 ACH test prior to depositing your first full owner disbursement. Once we do this, we will reach out to you to confirm receipt.
How long will it take for my home to get rented?
We will do our best to get your home rented as soon as possible. There are several variables that affect the time your home will sit on the market. A few key factors are demand for housing (seasonal), rental rate, presentation and location of the home.
Traditionally summer is the best "leasing" season! People don't like to move pianos in the snow!
How will my home be advertised?
We utilize online advertising to the fullest. We syndicate your property's information to many different web based platforms. However, we also still utilize old fashioned yard signs and window fliers in our centrally located downtown office.
Will tenants be required to put utilities in their name?
Yes! We require tenants to show proof of utilities in their name prior to issuing keys.
Will my tenants have renter's insurance?
We require all tenants to provide proof of renter's insurance prior to moving into your property. If they show up to move in without this insurance, we will automatically enroll them in tenant liability coverage through our software system.
How should I handle the yard at my property?If you have a sprinkler system or if your property requires back flow testing, we will coordinate this on your behalf.
We always recommend including yard care at your property. To compensate for the added expense, we recommend increasing the rental rate a bit. Everyone's idea of a well maintained yard varies and this often becomes a problem for at the home. We are happy to obtain an estimate for this service on your behalf.
What am I responsible for paying as a landlord?
Here is an abbreviated list of owner responsibilities: taxes, irrigation water, back flow inspections, sprinkler start up and blow outs, tree and shrub maintenance, weed and feed treatments, furnace service, septic pumping, etc.
Do you perform interior inspections of the home?
Unless there is reason to be concerned, we do not regularly perform interior inspections of your property. We do this for both tenant privacy (good tenants don't need to be babysat, nor do they want us in their home frequently) and for liability reasons.
What happens if a tenant damages my property? Who pays for it?
If the tenant damages your property, we will assess the damage, coordinate repairs and work swiftly to get your home back to its original condition. We require tenants to pay a Security Deposit, and we will withhold these funds to go towards the repairs. However, if the cost of the repairs exceed the security deposit funds, we may need to ask you for an owner contribution to cover the expense. In this case, we will work with collecting funds from your tenants and/or co-signers.
Ellensburg, WA 98926
200 Galloway Dr.
Yakima, WA 98908
*By Appointment Only